Introduction
Bob Farell has over 30 years' experience in running restaurants. He successfully started more than 150 restaurants in the United States, with a success rate of 100%, in an industry with 80% failure rate.

In his training video, Bob shares a first hand story of how a letter from a disgrunted customer who visited his second store changed his perception of customer service and gave his team the war cry, "Give 'Em The Pickle!".

He also share examples of how excellent customer service can bring the customer back and again and also become a form of advertisement for our business.

Through the workshop, we can find out how we can value add to our product/ service (giving customers the pickle). we will also learn the four customer service lessons that Bob teaches.

Four main lessons are being taught during the presentation:
1. Service
2. Attitude
3. Consistency
4. Team work

The trainer will also relate the lessons back to the relevant industry that you are in and participants will be able to come out with practical examples of pickles that they can give in their line of work.

Wrap Up
• Summary of learning points
• Questions & worksheets
• Reflection

Methodology
Courses are highly interactive in nature and use a variety of activities, games, role-plays, scenarios, case studies, dvd scenes discussion and reflection to maximize the transfer of learning.

who should attend
managers, supervisors, customer service staff, front end and back office staff - yes even back office staff should understand that everything we do eventually ends up in front of the customer!

duration: 7-14 hours

*program timing can be tailored to meet your requirements

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